Returns & Exchanges Policy

Clanclothes.com and most sellers on Clanclothes.com offer returns and exchanges for items within 30 days from the date of delivery. If you need to return an item, please contact us here to submit your request.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at email to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

1942 Broadway St Ste 314C, Boulder CO 80302, United States

Return shipping charges will be paid or reimbursed by us.

Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:

a. The goods received are wrong/damaged/faulty

We guarantee to assist with cases where customers receive the wrong/damaged/faulty items. Includes these cases:

  • The product doesn’t match the description on the website: Wrong items, wrong material, wrong size.
  • The product received is torn dirty, wet, hairy fabric.
  • The product received has visible defects with the print, blurred, or out of place.
  • Products are damaged, peeled prints after the first wash.

b. Wrong size items

We guarantee to assist with cases where customers receive the wrong size product. Specifically, these products have wrong measurements compared to the product’s size guide (A difference of over 1.5″ from standard product measurements).

c. The goods received are the non-fitting item

We guarantee to assist with cases where customers receive non-fitting items. Please be advised, for this case, only t-shirts and tank tops are eligible for returns and exchanges.

d. The package received is wrong/damaged/faulty due to the shipping process

We guarantee to assist with cases where customers receive the wrong/damaged/faulty items due to the shipping process. Please double-check the package carefully when receiving your orders. If you find the products are wrong, defective, or damaged, please return them to the courier immediately or contact Koreannewsfeeds within 30 days of delivery for a short response and support.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us.